I have started shopping elsewhere due to poor management at my area Kroger! I was received with a smart alick remark of "I am sorry. I am having a problem with a digital coupon that Kroger sent to me. Unsubscribe easily. They rung up $45.00, I said, "No I wanted $25.00." I find whatever I need almost always. Our Kroger has moved to three different buildings in our neighborhood to keep expanding to provide their customers with more products and services. These fees are a part of doing business. The coupon is in my clipped account but will not redeem at stated price during checkout. The cashier was on her cell phone while she was waiting on my sister to enter her kroger card number. They act like they care by writing it all down and listening to you. Went to Kroger on 7th and High. She was more interested in checking to see what came in the boxes that UPS left. #ClickList #ClickListMom Review of ClickList, Smith’s Food & Drug’s online grocery shopping program. nothing ever changes. I am completely done. Kroger Online Shopping and Pick Up - Unique Gift Ideas - mySimon is the premier price comparison shopping online site letting you compare prices and find the best deals on all the hottest new products! So here we are almost 3 weeks later and they are putting in yet another refund request. Kroger used to be the best place to go to find great fresh vegetables and great prices. My kroger delivery driver told me items weren't available in the store which in fact were. Prices are great, look at ad every week because there are different sales going on each week. How many stars would you give The Kroger Co.? At 5:45 pm, I received a message that my order is "running behind" and I can pick-up between 7p-8p. They sell shrimp from Asian countries which is nothing short of gross. Treat them better. Hopefully they will make their health foods section bigger. This location at 43893 Schoenherr Road, Sterling Heights, MI 48313 is so dirty, shelves always empty. Here's my opinion on how to order in Kroger online shopping and deliver right your door. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. This company is not yet accredited. I placed an order yesterday, with a pick-up reservation for today at 6p-7p. Would someone kindly explain to me why Kroger's Smith's stores are limiting the purchase of milk to 2 gallons per person. Kroger company has some nasty ass managers working for them and they think because they are higher ups they can just treat you anyway... As far as other workers they treat you like crap as well. They still claim they need 24 hrs notice. Thank you all … We value your privacy. Availability of my typical items varies. This is a lousy way to treat a repeat customer during a pandemic. Anyways she gives me a warning five minutes later I'm called back to the office and fired no write ups or any other problems first warning and I'm fired. It was a very bad experience. Really!!! Plus, pickup is FREE on orders of $35 or more*. Log in. When I bring this up to the mgr. Don’t waste your life. Make your list for each week and save. Enjoy reading our tips and recommendations. Kroger will continue to go downhill unless things change and hourly wages go up. Be the first one to find this review helpful. Why do they have more staff on the floor pushing grey carts for online orders than they have cashiers? Would not let me change the pick up location or the day. That's not right. I also like the fresh produce sections. Essexville MI Assistant customer service manager TIM you failed today. >side note-I have used their delivery service via Instacart and received impeccable service!! They are fast, efficient and satisfy my order needs time after time. Unsubscribe at any time. Fill prescriptions, save with 100s of digital coupons, get fuel points, cash checks, send money & more. The store manager then said "there's nothing I can do, you'll get a refund in 7-10 days". Don't know if it's the stocking date/time(s) that cause me frustration when shopping. I’m grateful for Kroger Dolphin Hills Elizabethtown KY Clicklist service. I used Instacart for the store in Commerce City Co. Instacart claimed they delivered my groceries, but did not. She said, "Nothing I can do with about." Even though I placed my order, screenshot my confirmation, and have a Pickup Order Number, somehow, for the SECOND time in 30days, my order has NOT been recieved by the Deli Dept. In comparison to other brands, I find that Kroger is probably second only to Trader Joes for options, but many Kroger stores (such as Fred Meyer, Payless) costs much lesser Trader Joes. No refund. Thank you, you have successfully subscribed to our newsletter! I've bought and paid for a deposit on cans at that store only to return them and have their machine NOT accept them. Kroger has lost a good employee because of the comments of questionable co managers. He said “ well we have a lot going on”. Well when i got my groceries i instantly saw the pan was missing and called however the next day i looked for tortilla shells and they were gone, i then looked for the macoroni on christmas day and it was none, i then looked for blackeyed peas and brownies = gone. Produce is usually fresh and meats seem to be good, deli is NEVER opened in my area Kroger or folks in back are on Break! On 12/13, I called to get an update on the refund and instacart never sent the request to kroger!!! Pickup lets you shop online and choose a pickup time that convenient for you. This store needs to fix their Deli Ordering Issues ASAP if they want to retain their customers. They completely suck. So-called security measures serve no other purpose than inconvenience and I STILL don’t have my groceries. Still can't return $4.00 worth of cans that bought at that Kroger. She said nothing I can do amount. Horrible experience at Kroger pickup in Aiken SC. If your store’s sale runs from Sunday to Saturday, don’t online shop on Saturday and pick it up on Sunday or later. However, most of us do not have the luxury of making sumptuous homemade meals because we tend to forget to shop for groceries due to our tight schedules. No wonder the store is at the point of striking, if not already done so. On New Years eve, I placed an order using Kroger's website. ... Ratings and reviews have changed. Your experience matters. I have previously had minor errors in my Clicklist without saying much, but tonight did me in. The products are good, but the pricing is getting a bit too high! “I've been doing my own grocery shopping for about 5 years now and I absolutely LOVE LOVE LOVE Kroger and Kroger Market Places.” in reviews “I love being able to use my digital coupons and plan my meals and all with my budget and not have to worry about carrying a ton of coupons to the store.” in reviews It puts convenience, savings and rewards at your fingertips. You can shop online in your pajamas, then pick up your order at the store without having to even get out of the car (they load it up for you!). The sushi is sold in those little plastic carry out boxes. Kroger stores around the country have started to roll out ClickList – their new online grocery shopping service. ClickList is currently available at more than 500 stores, the company told Business Insider. he tells me he has no one! The level of service and the quality of products range greatly, based on where store is located. But then nothing EVER CHANGES! Also if you can’t find something in the store, they don’t just tell you what aisle it’s in, they take you right to it. Shop at Kroger. Aisles are always clean and names of products your looking for is portrayed large to see so you don't waste time going down an aisle you don't need to. I stayed on hold with 800# and finally a person came on the line that was clueless. Two of the stores have started providing the 'salad' bar; with everything COVID, not sure if that was a good idea. I tell mgr. Electronic carts!! They have also hired many employees over those years that have some mental or physical problems that are wonderful, great people and for that alone, I love Krogers. Kroger took the money out of my account for the original order as well as the actual delivery amount (slight difference in the two because of some substitutions) for a total of almost 200$. My complaint about Kroger is that I've never found good Indian groceries. Health Food Store. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! This is the worse grocery store I have ever used. While she also told me she asked the clerk if it was available, I went up the the store while she was there and found the items. But still they carry more of the things I regularly use. About Kroger. So now I have no food, and no ability to buy more food because I'm down 200$. Go in store or order from somewhere else. A link has directed you to this review. They have also gone away from offering "free" sample items if you are a Kroger Plus participant. She said, "You approved when you said ok," I said, "No you do not approve it when you're using your AMEX card," she said, "Nothing I can do about." They provide a time for me to pick up my groceries 4-5 hrs after I ordered. Then we’ll carefully pick you order and bring it out to your vehicle when you arrive. 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